Privacy Policy

This Privacy Policy explains how Uluru Solutions Inc. ("Uluru," "we," "us," or "our") handles personal information when you visit our websites or use an app, website, or service that we publish or operate (collectively, the "Services").

Some Services are developed or operated for a client or other organization. In those cases, that organization may be the data controller and may provide a product-specific privacy notice. That notice applies to its processing and supplements or replaces this policy where it conflicts. Always review the privacy notice presented in the specific Service you use.

Depending on the Service and how you use it, this may include:

• Information you provide: such as your name, email address, account details, messages, support requests, and content you choose to submit.
• Service and device information: such as IP address, device and browser characteristics, operating system, app version, identifiers, language, and diagnostic information.
• Usage information: such as pages or features you use, interactions, timestamps, and performance or crash reports.
• Information from connected services: when you choose to connect a third-party account or service, subject to its permissions and privacy practices.
• Sensitive information: only when a Service specifically asks for it or you choose to provide it. We ask that you do not send sensitive information through general contact channels unless we request it.

• Provide, secure, maintain, and improve the Services.
• Authenticate users and deliver requested features or support.
• Understand performance, troubleshoot issues, and prevent fraud or abuse.
• Communicate about service-related matters, requests, or updates.
• Comply with applicable legal obligations and enforce our agreements.

We may disclose information to:

• service providers that help us host, secure, analyze, support, or operate the Services, under appropriate contractual safeguards;
• the client or organization responsible for a client-branded Service;
• parties you direct us to share information with or that you connect to a Service; and
• authorities or other parties where required by law, needed to protect rights or safety, or in connection with a corporate transaction.

A Service-specific notice will identify any additional sharing, advertising, analytics, tracking, or software development kit practices that apply to that Service.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Service, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods can differ by Service, data type, and client requirements. You may request deletion as described below; requests are subject to legal, security, contractual, and technical limitations.

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on where you live and the applicable Service, you may have rights to request access, correction, deletion, restriction, or portability of personal information, to object to certain processing, or to withdraw consent. You may also have a right to appeal a decision about a privacy request. To make a request, use our contact page and include the Service involved. We may need to verify your identity and will respond as required by applicable law.

For a client-operated Service, please contact the organization named in that Service's privacy notice first. We will assist our clients with requests when required by our contractual and legal obligations.

Information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international data transfers. The specific locations and safeguards may vary by Service and its service providers.

Our Services are not directed to children unless a specific Service says otherwise. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information in connection with a Service, please contact us so that we can review the request.

The Services may link to or integrate with third-party websites, platforms, and services. Their privacy practices are governed by their own notices, not this policy. Review those notices before providing information to them.

We may update this policy from time to time. When we do, we will post the revised version here and update the effective date. If a change is material, we will provide additional notice where required by law.

For privacy questions or requests, contact Uluru Solutions Inc. at info@ulurusolutions.com or through our contact page. Please include "Privacy Request" and the relevant Service in your message.